Working as a Performance Manager, you will be responsible for leading a team of Collections Officers to achieve positive collections outcomes. You will be the first point of contact for the client for technical and reporting queries and requests and will drive high levels of quality aligned to the clients expectations.
In this role, you will;
Manage both individual and team performance and capability
Develop a high performing and high-quality environment, with clear communication of expectations
Liaise directly with the client for all request, queries and reporting
Participate in the development and implementation of customer related strategies
Identify gaps in systems and processes to ensure continuous improvement
Deliver reporting to both the client and business leaders
What youll bring
Experience leading Collections teams transport/tolls
Knowledge of Contact Centre technology & Systems
Technical collections knowledge and
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