POSITION: Cafe Manager
TYPE: Full-time
EMPLOYER: Cedar Australia International Pty Ltd
LOCATION: ‘The Vintage’, 1 Vintage Drive, Rothbury NSW 2320
SALARY: $73,150 p/a
ABOUT:
Cedar International Australia Pty Ltd, known as "Cedar," is a leader in luxury hospitality, established in October 2014. Its acquisition of Château Élan at The Vintage Hunter Valley in 2015 marked a significant milestone, expanding its offerings under the Sunshine Insurance Group. Château Élan, located in the heart of Hunter Valley, spans 900 acres and features top-tier golf, spa, and conference facilities. Cedar's success is built on delivering exceptional guest experiences, combining nature with luxury, and maintaining high standards of service, making it a key player in Australia's luxury hospitality sector.
OVERVIEW:
The Café Manager is responsible for the effective management of the Food & Beverage department, ensuring seamless operations, and delivering exceptional customer experiences. The role focuses on achieving financial goals, maintaining service excellence, and driving strategic initiatives to enhance the business performance of The Vintage café. The Café Manager works closely with the Executive Assistant Manager and other key stakeholders to develop and execute strategies, ensuring profitability and high-quality service delivery.
KEY RESPONSIBILITIES:
Strategy:
Collaborate with the Executive Assistant Manager to develop business strategies and plans for the Food & Beverage department.
Implement business strategies that align with the overall goals of The Vintage.
Recommend strategies to improve client retention and increase repeat patronage.
Work in conjunction with the Director of Sales and Marketing and the Executive Assistant Manager to formulate marketing strategies, including identifying target markets, setting pricing, and developing products.
Implement sales and promotional programs aimed at enhancing brand visibility and driving revenue.
Leadership:
Oversee day-to-day operations of the Food & Beverage team to ensure efficient service and high standards.
Provide leadership and guidance to staff, fostering a productive and motivated team environment.
Collaborate with the Executive Chef on menu planning, development, and updates, including coordinating the printing of new menus.
Analyze and manage operational costs, implementing measures to improve efficiency and cost control.
Financial Management:
Assist the Executive Assistant Manager in preparing and monitoring the Food & Beverage budget, ensuring alignment with labour, product, and expense targets.
Provide recommendations to maximize revenue while minimizing costs, in order to meet or exceed budgetary goals.
Ensure accurate and timely completion of monthly beverage stocktakes.
Report on labour costs, cost of sales, and revenue forecasts to the Executive Assistant Manager on a monthly basis.
Sales and Marketing:
Possess comprehensive knowledge of menu offerings, consistently promoting up-selling opportunities.
Have a detailed understanding of all products and services offered at The Vintage, including golf, hotel, and spa facilities.
Actively promote all available property facilities and services.
Respond promptly to guest inquiries, capitalizing on opportunities to drive sales through product knowledge and suggestive selling.
Operations:
Prepare staff rosters based on hotel occupancy, special events, and functions, ensuring compliance with budgetary constraints.
Participate in weekly management meetings to discuss upcoming events and operational plans.
Ensure operational procedures are in place and adhered to, ensuring smooth service delivery in all Food & Beverage areas.
Customer Service:
Continuously monitor, evaluate, and enhance service quality and product delivery to meet and exceed customer expectations.
Promote customer-centric service standards, ensuring effective and timely service delivery.
Resolve customer concerns and service-related issues with professionalism, diplomacy, and tact.
Ensure customer satisfaction is maintained at all times, aligning with the standards set by The Vintage.
Human Resources and Training:
Oversee staffing requirements, including recruitment, training, and performance management.
Ensure that staff adhere to grooming, uniform, and professional standards.
Develop staff rosters that comply with the applicable awards and labour laws, while aligning with business needs.
Promote a positive working relationship across various departments, including the kitchen, restaurant, and other Vintage services.
Manage employee attendance, leave, and other HR-related matters.
Ensure all new hires complete the necessary induction and training, providing them with a thorough understanding of The Vintage’s operations and policies.
Workplace Health and Safety (WHS):
Adhere to health and safety legislation, ensuring personal and team compliance.
Take reasonable care for personal safety and that of others in the workplace.
Report all hazards, injuries, and incidents promptly to management or WHS officers.
Follow all workplace procedures related to safety and comply with safety management systems.
Systems Management:
Evaluate, develop, and implement operational techniques to enhance efficiency within the department.
Assist in the transition to a new function booking system, ensuring accurate transfer of bookings and information.
Ensure all cash-handling procedures are adhered to, maintaining compliance with company standards.
Complete and manage purchase and maintenance requisitions as needed.
Regulatory Compliance:
Ensure compliance with Federal and State laws related to hospitality, including Responsible Service of Alcohol (RSA) regulations.
Maintain up-to-date RSA certifications for all staff and ensure they are recorded in the RSA register.
Follow all regulatory requirements and company policies in day-to-day operations.
REQUIREMENTS:
Australian Citizens and Permanent Residents are encouraged to apply.
Minimum Diploma in Hospitality Management.
Minimum 2-3 years of experience as a Restaurant Supervisor or Manager within a 4.5-5 star Australian hotel environment.
Valid Responsible Service of Alcohol (RSA) certification.
Competency in food and beverage technical skills.
Strong oral and written communication skills.
Availability to work varied shifts, including weekends and holidays.
Excellent personal presentation and grooming standards.
Knowledge of The Vintage, Hunter Valley facilities, and local attractions.
HOW TO APPLY:
Please apply with your resume via the online portal.
Only shortlisted candidates will be contacted.
TYPE: Full-time
EMPLOYER: Cedar Australia International Pty Ltd
LOCATION: ‘The Vintage’, 1 Vintage Drive, Rothbury NSW 2320
SALARY: $73,150 p/a
ABOUT:
Cedar International Australia Pty Ltd, known as "Cedar," is a leader in luxury hospitality, established in October 2014. Its acquisition of Château Élan at The Vintage Hunter Valley in 2015 marked a significant milestone, expanding its offerings under the Sunshine Insurance Group. Château Élan, located in the heart of Hunter Valley, spans 900 acres and features top-tier golf, spa, and conference facilities. Cedar's success is built on delivering exceptional guest experiences, combining nature with luxury, and maintaining high standards of service, making it a key player in Australia's luxury hospitality sector.
OVERVIEW:
The Café Manager is responsible for the effective management of the Food & Beverage department, ensuring seamless operations, and delivering exceptional customer experiences. The role focuses on achieving financial goals, maintaining service excellence, and driving strategic initiatives to enhance the business performance of The Vintage café. The Café Manager works closely with the Executive Assistant Manager and other key stakeholders to develop and execute strategies, ensuring profitability and high-quality service delivery.
KEY RESPONSIBILITIES:
Strategy:
Collaborate with the Executive Assistant Manager to develop business strategies and plans for the Food & Beverage department.
Implement business strategies that align with the overall goals of The Vintage.
Recommend strategies to improve client retention and increase repeat patronage.
Work in conjunction with the Director of Sales and Marketing and the Executive Assistant Manager to formulate marketing strategies, including identifying target markets, setting pricing, and developing products.
Implement sales and promotional programs aimed at enhancing brand visibility and driving revenue.
Leadership:
Oversee day-to-day operations of the Food & Beverage team to ensure efficient service and high standards.
Provide leadership and guidance to staff, fostering a productive and motivated team environment.
Collaborate with the Executive Chef on menu planning, development, and updates, including coordinating the printing of new menus.
Analyze and manage operational costs, implementing measures to improve efficiency and cost control.
Financial Management:
Assist the Executive Assistant Manager in preparing and monitoring the Food & Beverage budget, ensuring alignment with labour, product, and expense targets.
Provide recommendations to maximize revenue while minimizing costs, in order to meet or exceed budgetary goals.
Ensure accurate and timely completion of monthly beverage stocktakes.
Report on labour costs, cost of sales, and revenue forecasts to the Executive Assistant Manager on a monthly basis.
Sales and Marketing:
Possess comprehensive knowledge of menu offerings, consistently promoting up-selling opportunities.
Have a detailed understanding of all products and services offered at The Vintage, including golf, hotel, and spa facilities.
Actively promote all available property facilities and services.
Respond promptly to guest inquiries, capitalizing on opportunities to drive sales through product knowledge and suggestive selling.
Operations:
Prepare staff rosters based on hotel occupancy, special events, and functions, ensuring compliance with budgetary constraints.
Participate in weekly management meetings to discuss upcoming events and operational plans.
Ensure operational procedures are in place and adhered to, ensuring smooth service delivery in all Food & Beverage areas.
Customer Service:
Continuously monitor, evaluate, and enhance service quality and product delivery to meet and exceed customer expectations.
Promote customer-centric service standards, ensuring effective and timely service delivery.
Resolve customer concerns and service-related issues with professionalism, diplomacy, and tact.
Ensure customer satisfaction is maintained at all times, aligning with the standards set by The Vintage.
Human Resources and Training:
Oversee staffing requirements, including recruitment, training, and performance management.
Ensure that staff adhere to grooming, uniform, and professional standards.
Develop staff rosters that comply with the applicable awards and labour laws, while aligning with business needs.
Promote a positive working relationship across various departments, including the kitchen, restaurant, and other Vintage services.
Manage employee attendance, leave, and other HR-related matters.
Ensure all new hires complete the necessary induction and training, providing them with a thorough understanding of The Vintage’s operations and policies.
Workplace Health and Safety (WHS):
Adhere to health and safety legislation, ensuring personal and team compliance.
Take reasonable care for personal safety and that of others in the workplace.
Report all hazards, injuries, and incidents promptly to management or WHS officers.
Follow all workplace procedures related to safety and comply with safety management systems.
Systems Management:
Evaluate, develop, and implement operational techniques to enhance efficiency within the department.
Assist in the transition to a new function booking system, ensuring accurate transfer of bookings and information.
Ensure all cash-handling procedures are adhered to, maintaining compliance with company standards.
Complete and manage purchase and maintenance requisitions as needed.
Regulatory Compliance:
Ensure compliance with Federal and State laws related to hospitality, including Responsible Service of Alcohol (RSA) regulations.
Maintain up-to-date RSA certifications for all staff and ensure they are recorded in the RSA register.
Follow all regulatory requirements and company policies in day-to-day operations.
REQUIREMENTS:
Australian Citizens and Permanent Residents are encouraged to apply.
Minimum Diploma in Hospitality Management.
Minimum 2-3 years of experience as a Restaurant Supervisor or Manager within a 4.5-5 star Australian hotel environment.
Valid Responsible Service of Alcohol (RSA) certification.
Competency in food and beverage technical skills.
Strong oral and written communication skills.
Availability to work varied shifts, including weekends and holidays.
Excellent personal presentation and grooming standards.
Knowledge of The Vintage, Hunter Valley facilities, and local attractions.
HOW TO APPLY:
Please apply with your resume via the online portal.
Only shortlisted candidates will be contacted.
