IT Support Technician Level 1-2 with National IT & Security Solutions Provider Your new company A National IT & Security Solutions Provider requires an IT Support Technician for a permanent opportunity based in Melbourne's South-East, commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities. This role offers a flexible hybrid work environment. Your new role
In this challenging and rewarding position, you will be responsible for:
Configuring and commissioning new equipment, software, and services.
Maintain and update infrastructure for clients and internal use.
Implement and maintain business continuity measures and documents.
Receive initial client requests through email, Zendesk and phone calls.
Create tickets and/or relevant documentation chains for all requests.
Actively engage with clients to elicit and triage issues.
Perform troubleshooting and resolution activities.
Complete and update any relevant documentation based on resolution.
Maintain accurate timesheets.
Escalate tickets to subject-matter experts.
What you'll need to succeed
To be successful in this role, you will have:
Proven experience troubleshooting and resolving user requests in a timely manner
Maintaining and updating the company knowledgebase
Ongoing monitoring, troubleshooting and maintenance of the network
Knowledge and experience with: Windows Servers, Hyper-V / VMware and Office 365 and Networking
Hands-on experience with a range of hardware and software.
Excellent communication and customer service experience.
What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, enabling flexible working arrangements. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! What you need to do now If you're interested in this role or know of someone who may be, please forward an updated CV to [email protected]. Please click here to apply.
In this challenging and rewarding position, you will be responsible for:
Configuring and commissioning new equipment, software, and services.
Maintain and update infrastructure for clients and internal use.
Implement and maintain business continuity measures and documents.
Receive initial client requests through email, Zendesk and phone calls.
Create tickets and/or relevant documentation chains for all requests.
Actively engage with clients to elicit and triage issues.
Perform troubleshooting and resolution activities.
Complete and update any relevant documentation based on resolution.
Maintain accurate timesheets.
Escalate tickets to subject-matter experts.
What you'll need to succeed
To be successful in this role, you will have:
Proven experience troubleshooting and resolving user requests in a timely manner
Maintaining and updating the company knowledgebase
Ongoing monitoring, troubleshooting and maintenance of the network
Knowledge and experience with: Windows Servers, Hyper-V / VMware and Office 365 and Networking
Hands-on experience with a range of hardware and software.
Excellent communication and customer service experience.
What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, enabling flexible working arrangements. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! What you need to do now If you're interested in this role or know of someone who may be, please forward an updated CV to [email protected]. Please click here to apply.
