Sodexo has a fantastic opportunity for a Cleaning Manager to join our team in Western Australia working a 2 weeks On 2 weeks Of Roster from Perth.
The Cleaning Manager is responsible for ensuring the continuity of quality of cleaning standards across the site. They act as an internal consultant to provide strategic and practical advice to improve contract performance and mitigate under-performance within the housekeeping and cleaning service streams. The role will provide specialist review, direction, training and actionable support to operational levels of the Sodexo management team
Requirements of the role will include but are not limited to:
- Lead housekeeping and cleaning service performance discussions in team meetings
- Drive agreed housekeeping and cleaning service performance across the Fortescue Operational Portfolio
- Drive ongoing review and development of streamlined work practices for the Site based teams and ensure they are standardised across Sites
- Design and facilitate stakeholder discussions, workshops, meetings, and reviews to optimise housekeeping and cleaning service performance and risk management.
- Manage and engage tools and methods to sustain performance
Core knowledge and skills include:
- Housekeeping and cleaning management.
- Improving service delivery.
- Demonstrated high level analytical and problem-solving skills.
- Ability to analyse and synthesis high volumes of data and present the information in meaningful and accurate reports.
- Expertise in identifying the key performance drivers of the business and developing benchmarks to assess and manage contract and service performance.
- Expertise in understanding key performance indicators of the contract, then implement solutions.
- Scale and replicate service
- Success or remediate under-performance.
- Excellent customer service focus
- Strong communication skills
- Advanced Excel skills.
- Familiarity with dashboards and SharePoint
Who are we looking for?
To be successful, you’ll need a proven track record in leadership and operations with a strong track record and demonstrated ability to increase efficiency, improve service, and effectively manage resources.
We’re looking for someone who thrives in fast-paced, high-volume environments; there’s never a dull moment at Sodexo.
You take pride in delivering work to the highest standard, with excellent time management and teamwork skills and can work independently and communicate with stakeholders at all levels.
