On the job training provided
Shift penalties apply for public holiday work
We focus on quality 50 to 60 tickets per week per person
130 Lonsdale Street - Melbourne CBD.
Let's talk about the role. Providing operational and first line IT technical support to over end-users across all business areas and technologies, logging all user incidents, service, and access requests in a timely manner, and escalating those in need of further resolution.
Provide first-line support by telephone, email, and online support for all IT services, applications, and infrastructure, ensuring effective management of all services defined for resolution at the service desk.
Work 7.6 hour rotating shifts (38 hours per week) to support hours of operation from 7am to 5pm, Monday to Friday.
Monitor and maintain policy, standards and procedures for the service desk
Oversee service requests from end to
... Click here to view more detail / apply for Service Desk Analyst
