Fraud and Scam Officer - Big 4 Bank
Your new company
Wanting to make a difference in the community? This is the perfect opportunity for you to join a recognised big-4-bank who are committed to provisioning the best service and assistance to new and existing customers. Their aim is to make a positive difference for their customers, their employees and the wider community which is at the center of everything they do.
Your new role
Some of your responsibilities within a contact centre environment will include:
Play a key role in identifying, investigating, and preventing fraud and scams targeting the customers
Liaise with stakeholders - such as phone teams, branches, risk, fraud, and customers regarding their queries and following up until acceptable resolution reached for all parties concerned/involved.
Effectively handle, escalate and follow-up customer queries, issues, and complaints, using judgement to
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