Assist in integrated client-facing performance reporting, governance metrics, and account management processes for assigned programs.
Medium size projects
Permanent full time
Global IT Company
The Project Coordinator will provide and assist in integrated client-facing performance reporting for assigned sections of accounts or programs as well as assist in establishing governance and account management system processes.
Key Responsibilities:
Works with team members in creating governance metrics for assigned accounts or programs. Validates that governance meetings are occurring.
Maintains account master calendar for assigned programs. Drives the logistics of governance meetings and schedules meetings where appropriate.
Reviews and analyzes the use of account processes. Assists in executing the account management system processes.
Consolidates and analyzes metrics for governance, processes and account reviews; Summarizes findings as it pertains to service improvements across accounts.
Develops account customer satisfaction survey
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