NDIA WFH VIC Based, now recruiting for 2024 monthly intakes. Elevate your customer service career with Serco by joining our award-winning Contact Centre team supporting our Federal Government client. With opportunities to work from home, we are committed to providing a safe and supportive working environment within the current climate. About the Role As a Customer Contact Officer, you will need to provide advice, assistance and support to customer enquiries on behalf of one of our Australian Government Departments. You will be part of our Contact Centre, which is a fast-paced, energetic environment where priorities can change frequently based on the demands of our customers.