The role
Working as a Portfolio Analyst, you will be responsible for recommending and implementing data driven strategies to enhance revenue. You will work closely with operational leaders to develop and recommend strategic initiatives that utilise the appropriate contact channel to increase recovery rates across time.
In this role, you will
Analyse and interpret large amounts of data in order to find patterns, trends and correlations.
Evaluate performance of existing strategies, suggest strategy changes and enable improved workflow decisions through insights.
Manage campaign quality and ensure project tasks are completed within set timeframes monitor the percentages of dropped calls, connected calls, and connected calls to the right parties
Prepare and recommend proposals to revise methods and procedures, alter workflows, redefine job functions, and support organisational innovation and improvements.
Perform postimplementation reviews of all major systems changes, document and ensure that all
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