Reporting to the Global Lead, Strategic Advisors - Elevate, the mission of the APAC Lead Strategic Advisor - Elevate is to work with ServiceNow's most strategic customers in ensuring improvement in adoption, customer satisfaction, and removing obstacles to expanding the long-term partnership as part of the Elevate team.
The Elevate team is an integral part of our Strategic Growth engine at ServiceNow. This Business represents our network of strategic customers around the world. The Elevate Team's mission is to help customers maximize their investment in ServiceNow and ensure continued growth and partnership.
What you get to do in this role:
- Solution Design: Working with customers to understand key concerns, issues, and reasons for obstacles that are preventing growth. Understand what is needed to promote continued adoption, improve overall satisfaction, and build appropriate plans to execute.
- ServiceNow Ecosystem Orchestration: Lead engagements with customers that require the coordination of different teams. Escalate issues and concerns impacting customers to the appropriate executives within ServiceNow and the customer.
- Customer Engagement: Work with customers to create an optimization and/or adoption plan that aligns activities, timelines, owners, and outcomes to improve the customer experience.
- Strategic Advisor and Advocate: Work with internal leadership teams to formulate appropriate actions plans that help to improve overall customer satisfaction.
