Business Analyst Consultant
Customer Science Sydney, New South Wales, Australia (Hybrid)
About you
Are you passionate about making a difference through customer-focused service strategy, operational excellence and project implementation? Do you love working with others to see them succeed? Would you like to be part of a skilled and passionate team that is transforming Australian organisation services into global leaders?
Background
Customer Science is a fast-growing Customer Experience, Digital Transformation, Service Consulting firm. Our mission is to help Australian companies bring their customer and digital vision to life and deliver globally leading services. We provide practical advice so that we can guarantee to our clients they will get a solution that can be implemented and deliver a sustainable benefit. We have already had great success working with leading brands, Government and industry to make life better for all Australians.
About you:
We are looking for experienced Business Analyst knowledge in Contact Centres with customer experience and operational transformation. A collaborative and inspirational driver of change who is passionate about customer experience and creating significant customer and operational solutions. You will drive customer loyalty, employee engagement, optimise operations, increase value, and deliver exceptional sustainable solutions.
· Strong customer service and analytical skills
· Effective communication and problem-solving skills
· Ability to make sound evidence-based decisions under pressure
· Proven skills in defining, prioritising and organising competing tasks to meet deadlines
· Sound knowledge of business analysis processes
· Ability to transform a concept into a comprehensive requirement specification
· Knowledge of industry standards and benchmarks
· Willingness to learn the current and future IT environment
Experience required:
• 3 or more years’ experience as a Business Analyst managing customer experience, process improvement, change management or similar functions in a Contact Centre. Perhaps you have a been a Contact Centre Manager or Team Leader.
• Expertise in identifying key drivers of the customer experience
• Ability to identify an initiative's impact on customer experience and balance with other priorities including cost and other strategic imperatives
• Consulting experience
• Ability to influence decisions and gain consensus across different channels and lines of business
• Proven expertise in change management, process improvement or project management.
• Experience documenting business cases and processes
• Demonstrated high level of business process management expertise to develop and implement solutions
• Strong interpersonal and stakeholder engagement skills
• · Excellent written, verbal and presentation skills.
Personal Drive
· A creative person who is able to work independently and as part of a team.
· Passionate about making a difference for people through great service
· Loves seeing others succeed and creating win-win opportunities
· Wants to be part of and helping to build a successful growing team
· Quick learner
Next Steps
Does this sound like a good fit for you? Please send through your CV or reach out directly to Catherine Larroche on [email protected]
Customer Science Sydney, New South Wales, Australia (Hybrid)
About you
Are you passionate about making a difference through customer-focused service strategy, operational excellence and project implementation? Do you love working with others to see them succeed? Would you like to be part of a skilled and passionate team that is transforming Australian organisation services into global leaders?
Background
Customer Science is a fast-growing Customer Experience, Digital Transformation, Service Consulting firm. Our mission is to help Australian companies bring their customer and digital vision to life and deliver globally leading services. We provide practical advice so that we can guarantee to our clients they will get a solution that can be implemented and deliver a sustainable benefit. We have already had great success working with leading brands, Government and industry to make life better for all Australians.
About you:
We are looking for experienced Business Analyst knowledge in Contact Centres with customer experience and operational transformation. A collaborative and inspirational driver of change who is passionate about customer experience and creating significant customer and operational solutions. You will drive customer loyalty, employee engagement, optimise operations, increase value, and deliver exceptional sustainable solutions.
· Strong customer service and analytical skills
· Effective communication and problem-solving skills
· Ability to make sound evidence-based decisions under pressure
· Proven skills in defining, prioritising and organising competing tasks to meet deadlines
· Sound knowledge of business analysis processes
· Ability to transform a concept into a comprehensive requirement specification
· Knowledge of industry standards and benchmarks
· Willingness to learn the current and future IT environment
Experience required:
• 3 or more years’ experience as a Business Analyst managing customer experience, process improvement, change management or similar functions in a Contact Centre. Perhaps you have a been a Contact Centre Manager or Team Leader.
• Expertise in identifying key drivers of the customer experience
• Ability to identify an initiative's impact on customer experience and balance with other priorities including cost and other strategic imperatives
• Consulting experience
• Ability to influence decisions and gain consensus across different channels and lines of business
• Proven expertise in change management, process improvement or project management.
• Experience documenting business cases and processes
• Demonstrated high level of business process management expertise to develop and implement solutions
• Strong interpersonal and stakeholder engagement skills
• · Excellent written, verbal and presentation skills.
Personal Drive
· A creative person who is able to work independently and as part of a team.
· Passionate about making a difference for people through great service
· Loves seeing others succeed and creating win-win opportunities
· Wants to be part of and helping to build a successful growing team
· Quick learner
Next Steps
Does this sound like a good fit for you? Please send through your CV or reach out directly to Catherine Larroche on [email protected]
