09th September,
Position overview The role is responsible for the stability, integrity, and efficient operation of in-house ICT systems and overall integration and performance across broad cloud-based services and platforms that support core BSA organisational functions. The role also ensures the BSA ICT infrastructure functions and services are resilient, secure, well designed, accessible, and are adaptable to support the BSAs changing needs. A customer-focused service excellence approach is essential to ensure business and client requirements are delivered to high standards, agreed costs and on time. Position responsibilities Service management The Systems Engineer will ensure that all ITIL best practice processes for in house and 3rd party suppliers are implemented, relevant, and effective:
Incident Management - customers have minimum service interruption and effective support.
Problem management - Effective root cause analysis and elimination of recurring or multiple incidents, with timely workarounds in
... Click here to view more detail / apply for System Engineer
