Customer Support Coordinator Reporting to the Customer Support Manager, this role is responsible for the coordination of the Customer Support functions that enables the team to deliver, safe, efficient, and compliant support to the Mining Division and its customers.
Key Responsibilities
Support the Customer Support Team by coordinating with the customer and site team on day to day activities and assist in identifying, trouble shooting and problem solving potential issues that may arise.
Asset tracking and maintenance scheduling
Coordinating site freight and travel
Ensuring all Customer Support personnel are adequately resourced and provided with specialised tooling and information required
Assist with warranty and CSI tracking for fleet
Arrange training requirements of the customer support team
Monthly reporting as required
About You
Advanced MS Office computer literacy and proficiency including Project and Excel is required
Cert III
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