Rooms Division Manager
Avenue Hotel Pty Ltd
Salary: AUD 82,000 + Super
The Avenue Hotel Canberra as part of the Capital Hotel Group will open a world of opportunities in one of the best locations in Canberra. You will discover a company that values individual excellence, and is motivated to provide a level of service which is excellent, innovative and customer driven.
About the Role
The Avenue Hotel is looking for an experienced Hotel Manager for our Rooms Division Manager position. Reporting directly to the General Manager this position is responsible for the management and direction of overall hotel operations with direct responsibility for all front office, housekeeping and maintenance operations. This is a senior hotel management position with broad responsibility and your duties will include:
• Managing the day-to-day operations of the Front Office, Housekeeping and Maintenance ensuring that guests and owners expectations are exceeded whilst maximising profitability.
• Planning and delivering exceptional results in rates management
• Directing staffing requirements, plan and assign work, and assist in the establishment of performance and development goals for team members.
• Assume leadership and be in charge of operations, ensuring the delivery of outstanding customer service
• Assume the execution of strategies to ensure continual improvement, efficiencies and strong financial returns.
• Supervise and managing the accounting and procurement functions, including financial reporting, budgeting, expense tracking, vendor management, and purchasing activities.
• Develop and maintain high standards of operating systems, policies & procedures, reviewing and improving these regularly.
• Develop strategies to ensure relevant departments are kept informed of occupancy and requirements of specific groups.
• Respond to guest complaints and provide relevant action and follow up.
• Responsible for the recruitment and selection of all Front Office team.
• Conduct performance appraisals on a regular basis in a positive constructive way in accordance with company guidelines.
• Excellent time management skills and the ability to work under pressure. Shift work and out of hours contact may be required.
Skills & Experience
• Diploma level or higher in Hotel Management, Hospitality, Business or Finance
• Minimum experience; two years + experience in all aspects of hotel accommodation operations at a supervisory or management level
• Knowledge of effective and efficient hotel management
• Strong understanding of Revenue and Reservations Management and computer literacy – Opera Cloud experience an advantage.
• Excellent time management skills and the ability to work under pressure.
• Flexible approach in adapting to guest
What you can expect from us
• Staff discounts on accommodation and F&B
• Mentoring and support to be the best version of you
• Career progression
• Flexible working arrangements - where role permits
• Discounted onsite car parking
Do you have what it takes to be part of our incredible team?
Avenue Hotel Pty Ltd
Salary: AUD 82,000 + Super
The Avenue Hotel Canberra as part of the Capital Hotel Group will open a world of opportunities in one of the best locations in Canberra. You will discover a company that values individual excellence, and is motivated to provide a level of service which is excellent, innovative and customer driven.
About the Role
The Avenue Hotel is looking for an experienced Hotel Manager for our Rooms Division Manager position. Reporting directly to the General Manager this position is responsible for the management and direction of overall hotel operations with direct responsibility for all front office, housekeeping and maintenance operations. This is a senior hotel management position with broad responsibility and your duties will include:
• Managing the day-to-day operations of the Front Office, Housekeeping and Maintenance ensuring that guests and owners expectations are exceeded whilst maximising profitability.
• Planning and delivering exceptional results in rates management
• Directing staffing requirements, plan and assign work, and assist in the establishment of performance and development goals for team members.
• Assume leadership and be in charge of operations, ensuring the delivery of outstanding customer service
• Assume the execution of strategies to ensure continual improvement, efficiencies and strong financial returns.
• Supervise and managing the accounting and procurement functions, including financial reporting, budgeting, expense tracking, vendor management, and purchasing activities.
• Develop and maintain high standards of operating systems, policies & procedures, reviewing and improving these regularly.
• Develop strategies to ensure relevant departments are kept informed of occupancy and requirements of specific groups.
• Respond to guest complaints and provide relevant action and follow up.
• Responsible for the recruitment and selection of all Front Office team.
• Conduct performance appraisals on a regular basis in a positive constructive way in accordance with company guidelines.
• Excellent time management skills and the ability to work under pressure. Shift work and out of hours contact may be required.
Skills & Experience
• Diploma level or higher in Hotel Management, Hospitality, Business or Finance
• Minimum experience; two years + experience in all aspects of hotel accommodation operations at a supervisory or management level
• Knowledge of effective and efficient hotel management
• Strong understanding of Revenue and Reservations Management and computer literacy – Opera Cloud experience an advantage.
• Excellent time management skills and the ability to work under pressure.
• Flexible approach in adapting to guest
What you can expect from us
• Staff discounts on accommodation and F&B
• Mentoring and support to be the best version of you
• Career progression
• Flexible working arrangements - where role permits
• Discounted onsite car parking
Do you have what it takes to be part of our incredible team?
