POSITION OVERVIEW Under the leadership of the Store Manager, you will assist with the direction of Customer Service Assistants whilst being the Manager on Duty, delivering results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Store Support Lead is the Store Managers Primary Assistant. They are specifically responsible for key administration functions in personnel management & payroll, cash management, stock management, cleanliness, safety and driving sales. The Store Support Lead is part of the management team that sets the tone by embracing and living the Ten Tops values.
DUTIES AND RESPONSIBILITIES
Duties may include but are not limited to:
Ensures all customer service assistants are making personal contact with customers
Responsible for achieving store goals as provided by the Operations Manager
Responsible for leading Front End Operations
Training staff on our Customer
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