Your New Role
We have an opportunity with one of our key programs providing support and maintenance of a large enterprise environment spanning multiple locations (ideally you will have an NV1 Security Clearance). This role will see work within a high-performance leveraged team working across a wide range of technologies. As an End User Services Administrator, your role will perform some or all the following functions as individual assignments or as part of a team:
- Install, configure, upgrade, and maintain computer systems and operating systems and services.
- Troubleshooting and fault remediation activities
- Create and maintain various AD Account types.
- Create, update, and amend process documentation, knowledge base articles, and Standard Operating Procedures
- Interact with users and key business stakeholders providing subject matter expertise.
- Provide deskside user support for various applications and Citrix based environments.
- Install and configure standard company software packages and applications using customised in-house toolsets.
- Assist users with data backup and recovery.
- Assist users with print and LRS related issues.
- Deploy solutions as part of a project or initiative according to organisation standards.
- Investigate and resolve user requests and problems that arise from the recent PC Migration Project.
