Job description
Brisbane based Federal Government team are currently seeking a number of Customer Service Officers to commence from 30th September through to 31st December with view to extension. Full-time business hours, Monday to Friday 8.30am - 4.30pm with 2 days WFH per week after 6 months.
The Customer Contact Team (CCT) is one of the first points of contact for consumers, providers, and other members of the public to engage with this organisation. The CCT responds to contacts via phone, email, web, and post.
Customer Contact Officers are responsible for providing an accessible, efficient, consistent and user orientated experience in accordance with guidelines and procedures. The Team also plays an important role in identifying risks and opportunities to improve the customer experience and efficiency.
Reporting to the Customer Contact Manager, your main responsibilities will include:
Responding to contacts via phone, email and web forms during business hours
... Click here to view more detail / apply for APS3 Customer Service Officers
