Are you ready to make a real impact? Join our dynamic Customer Advocacy and Assurance team, where you'll be the driving force behind resolving customer disputes.
The role
Join our dynamic Customer Advocacy and Assurance team, where you'll be the driving force behind resolving customer disputes. In this role, you'll blend strategic thinking with empathetic communication, ensuring that both business objectives and customer needs are met with precision. Your mission, should you choose to accept it, is to deliver exceptional, impartial, and compassionate dispute resolutions while guiding internal stakeholders with your expertise. This is a full-time, permanent role with the option to be based in our vibrant Toowong or North Lakes office.
Position Accountabilities
What You'll Be Doing:
- Dive into level 2 IDR complaints, crafting responses that reflect our business values and customer-centric approach.
- Priorities complaints where customer vulnerability has been identified ... Click here to view more detail / apply for Internal Dispute Resolution Case Manager
The role
Join our dynamic Customer Advocacy and Assurance team, where you'll be the driving force behind resolving customer disputes. In this role, you'll blend strategic thinking with empathetic communication, ensuring that both business objectives and customer needs are met with precision. Your mission, should you choose to accept it, is to deliver exceptional, impartial, and compassionate dispute resolutions while guiding internal stakeholders with your expertise. This is a full-time, permanent role with the option to be based in our vibrant Toowong or North Lakes office.
Position Accountabilities
What You'll Be Doing:
- Dive into level 2 IDR complaints, crafting responses that reflect our business values and customer-centric approach.
- Priorities complaints where customer vulnerability has been identified ... Click here to view more detail / apply for Internal Dispute Resolution Case Manager
