About the Company
The Trustee for JAMES BROWN MEMORIAL TRUST (trading as Kalyra) has been supporting South Australians for 130 years! We take pride in delivering outstanding service and care through Residential Aged Care, In-Home Support, Retirement Living and Affordable Housing.
Kalyra's vision is to provide humanitarian services that improve the quality of life for those in need, honoring the memory of James Brown. Our mission focuses on expanding accommodation, care, and services by valuing our staff and adapting to the evolving needs of the community. Kalyra's values are rooted in our history, our work with clients and residents, and the experiences of our team members and the people they serve. When you join Kalyra, you join a team that makes having a career in Aged Care fun, inspiring and rewarding – it’s different here!
Position Description
Kalyra is seeking a dedicated and passionate Community Coordinator to join our team on a full-time basis at our Belair location in South Australia. In this role you will be responsible for enabling the delivery of high-quality services to clients through the analysis and problem solving of clients' needs, effective stakeholder engagement, financial management, and coordination of home support worker team members.
You have the following key areas of responsibility:
• Relationship Management - Maintain accessible and open lines of communication, professionally manage complaints, and collaborate across functions to understand and meet our clients' needs.
• Service Offering - Have in depth knowledge of Kalyra's products and services, identifying comprehensive referral opportunities for customers.
• Customer Experience - Enhance client "Quality of Life" by completing initial paperwork for consultant team assessments.
• Case Management - Identify key support areas, create comprehensive plans, and ensure all aspects of care are considered.
About You
To be successful in obtaining this role, you will have:
• Diploma level qualification (or higher) and at least 2 years of relevant work experience/ or at least 3 years of relevant work experience
• Senior First Aid Certificate
• Current SA driver’s license
• Satisfactory police check/clearance
• Skills in case management
• Skills in personal care
• Sound leadership and team building skills
• Well-developed customer relations skills and a commitment to providing quality service and implementing continuous improvement
• Ability to plan work, establish priorities and service standards and delegate effectively
• Ability to work under broad policy guidelines but recognizing situations that need to be referred to the Team Leader
• Ability to effectively resolve conflict situations and deal with difficult people.
• Sound staff counselling skills
• Ability to produce clear, timely and concise documentation
• Well-developed communication skills with the ability to relate effectively to a wide range of people
• Ability to maintain confidentiality
• Sound problem solving skills
Salary
If successful, you will be paid a salary between $73,150 - $75,000 per annum.
The Trustee for JAMES BROWN MEMORIAL TRUST (trading as Kalyra) has been supporting South Australians for 130 years! We take pride in delivering outstanding service and care through Residential Aged Care, In-Home Support, Retirement Living and Affordable Housing.
Kalyra's vision is to provide humanitarian services that improve the quality of life for those in need, honoring the memory of James Brown. Our mission focuses on expanding accommodation, care, and services by valuing our staff and adapting to the evolving needs of the community. Kalyra's values are rooted in our history, our work with clients and residents, and the experiences of our team members and the people they serve. When you join Kalyra, you join a team that makes having a career in Aged Care fun, inspiring and rewarding – it’s different here!
Position Description
Kalyra is seeking a dedicated and passionate Community Coordinator to join our team on a full-time basis at our Belair location in South Australia. In this role you will be responsible for enabling the delivery of high-quality services to clients through the analysis and problem solving of clients' needs, effective stakeholder engagement, financial management, and coordination of home support worker team members.
You have the following key areas of responsibility:
• Relationship Management - Maintain accessible and open lines of communication, professionally manage complaints, and collaborate across functions to understand and meet our clients' needs.
• Service Offering - Have in depth knowledge of Kalyra's products and services, identifying comprehensive referral opportunities for customers.
• Customer Experience - Enhance client "Quality of Life" by completing initial paperwork for consultant team assessments.
• Case Management - Identify key support areas, create comprehensive plans, and ensure all aspects of care are considered.
About You
To be successful in obtaining this role, you will have:
• Diploma level qualification (or higher) and at least 2 years of relevant work experience/ or at least 3 years of relevant work experience
• Senior First Aid Certificate
• Current SA driver’s license
• Satisfactory police check/clearance
• Skills in case management
• Skills in personal care
• Sound leadership and team building skills
• Well-developed customer relations skills and a commitment to providing quality service and implementing continuous improvement
• Ability to plan work, establish priorities and service standards and delegate effectively
• Ability to work under broad policy guidelines but recognizing situations that need to be referred to the Team Leader
• Ability to effectively resolve conflict situations and deal with difficult people.
• Sound staff counselling skills
• Ability to produce clear, timely and concise documentation
• Well-developed communication skills with the ability to relate effectively to a wide range of people
• Ability to maintain confidentiality
• Sound problem solving skills
Salary
If successful, you will be paid a salary between $73,150 - $75,000 per annum.
