- Ensure service is provided in an instinctive, welcoming and efficient manner reflecting the Sofitel Magnifique experience.
- Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
- Provide a seamless and unparalleled guest journey by facilitating smooth entry, greeting with sophistication and kindness, and managing luxury transport arrangements.
- Collaborate with the valet and bell desk teams to guarantee cars are parked and returned in pristine condition, securing personal items and maintaining vehicle settings.
- Organisational and prioritisation skills to manage multiple tasks, such as vehicle movement, greeting guests, and managing traffic flow.
- Ability to provide luxury and personalised service to all guests, therefore promoting the Sofitel brands standards.
- A strong attention for detail in ensuring the driveway and vehicles are maintained to the highest standards, including monitoring vehicle conditions and personal items left behind.
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