Job Description
Company:
Ablefix is a fast-growing, family-owned business specializing in construction fastening solutions across Australia. With over 30 years of industry experience, Ablefix is committed to delivering quality, cost-effective, and innovative solutions to tradespeople nationwide. The Customer Service Team plays a crucial role in ensuring the company's unparalleled service and expertise.
Role Overview:
Ablefix is seeking a Customer Service Representative who will significantly impact customer satisfaction by providing exceptional service and engaging with a wide range of stakeholders. This position is ideal for a highly self-motivated individual with an engaging demeanor who thrives in a predominantly phone-based role.
Key Responsibilities include:
Customer Interaction: Respond promptly to customer inquiries and issues via email, social media platforms, and phone calls.
Phone-Based Support: Handle phone orders, generate quotes, answer technical questions, and provide product support.
Internal Collaboration & Feedback: Work closely with
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