The role
The Recoveries & Settlements Optimisation Lead will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims processes across the Third-Party Recoveries & Settlements team.
This role will be responsible for analysing and identifying areas of improvement in claims handling, you will aim to reduce costs, minimise leakage including fraud detection, enhance third party customer experience and expedite the settlements and recovery process.
You will be:
Conducting thorough analysis of existing claims processes to identify bottlenecks, gaps, handoffs and areas for improvement to improve overall claim outcomes.
Working with key stakeholder groups across the business to identify automation opportunities, implement digital solutions and leverage technology to enhance efficiency, reduce costs and improve claim outcomes
Developing performance metrics and implement tracking systems to monitor the effectiveness of process
... Click here to view more detail / apply for Optimisation lead
The Recoveries & Settlements Optimisation Lead will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims processes across the Third-Party Recoveries & Settlements team.
This role will be responsible for analysing and identifying areas of improvement in claims handling, you will aim to reduce costs, minimise leakage including fraud detection, enhance third party customer experience and expedite the settlements and recovery process.
You will be:
Conducting thorough analysis of existing claims processes to identify bottlenecks, gaps, handoffs and areas for improvement to improve overall claim outcomes.
Working with key stakeholder groups across the business to identify automation opportunities, implement digital solutions and leverage technology to enhance efficiency, reduce costs and improve claim outcomes
Developing performance metrics and implement tracking systems to monitor the effectiveness of process
... Click here to view more detail / apply for Optimisation lead
