Title of position: Restaurant Manager
Job Type: Full time
Salary or salary range: 70.000 – 80.000 (plus super).
Name of business: ACJ HOLDINGS PTY LTD T/as Grappa Ristorante e Bar Location: Leichhardt, Sydney
About the business and the role
The restaurant is committed to exceptional Italian hospitality and ambience with a modern flair to its cuisine.
We are looking for a Restaurant Manager to ensure that all operational, quality and administrative functions are carried out properly. The Restaurant Manager is responsible for managing all aspects of the operations and administration to deliver an excellent patron experience.
The position will require the candidate to perform the following responsibilities:
-Consistently provides a quality product and customer service experience that delivers total customer satisfaction. Models and creates an environment in which the customer is always right; ensures a positive customer service experience.
-Responding positively and quickly to customer concerns. Correcting potential problems before they affect customers.
-Hiring high quality people who demonstrate and ensure consistent customer satisfaction.
-Ensures all employees are trained, motivated and empowered to deliver total customer satisfaction. Evaluates each employee’s ability to maintain high levels of customer satisfaction.
-Maintains restaurant at the level necessary to meet or exceed the company standards for Quality, Service and Cleanliness.
-Utilizes labor effectively to meet budgets while ensuring high quality.
- Rostering and managing wage expenses for floor staff
-Continuously improves the skills, knowledge and morale of all employees. He or she treats the employees with dignity and respect; creates an environment where the entire team does the same.
-Effectively utilizes all training programs from new employee orientation up to and including management training classes.
-Evaluates each employee’s performance based on clearly communicated standards and expectations. The RM holds the employees accountable for performance. The RM makes tough decisions regarding all performance related issues in the restaurant; confronts poor performance.
-Maximise financial performance and profit.
-Identifies and develops local restaurant marketing strategies to maximise sales.
-Ensures business and personnel practices are within the law and consistent with policies and procedures. -Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management.
-Enforces all labor laws (federal, state and local).
-Follows procedures to maintain the safety and security of all employees, customers and company assets (building, cash, equipment, supplies).
-Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our customers and employees
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Fine Dining & Function service experience
Experience managing a operation and administration and developing staff
Experience managing food costs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Committed to delivering a high level of customer service
Ability to work under pressure
Advance food hygiene qualification
Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
Skills Required:
At least 3 years of relevant work experience Passion for Italian food
Knowledge of current food trends
Job Type: Full time
Salary or salary range: 70.000 – 80.000 (plus super).
Name of business: ACJ HOLDINGS PTY LTD T/as Grappa Ristorante e Bar Location: Leichhardt, Sydney
About the business and the role
The restaurant is committed to exceptional Italian hospitality and ambience with a modern flair to its cuisine.
We are looking for a Restaurant Manager to ensure that all operational, quality and administrative functions are carried out properly. The Restaurant Manager is responsible for managing all aspects of the operations and administration to deliver an excellent patron experience.
The position will require the candidate to perform the following responsibilities:
-Consistently provides a quality product and customer service experience that delivers total customer satisfaction. Models and creates an environment in which the customer is always right; ensures a positive customer service experience.
-Responding positively and quickly to customer concerns. Correcting potential problems before they affect customers.
-Hiring high quality people who demonstrate and ensure consistent customer satisfaction.
-Ensures all employees are trained, motivated and empowered to deliver total customer satisfaction. Evaluates each employee’s ability to maintain high levels of customer satisfaction.
-Maintains restaurant at the level necessary to meet or exceed the company standards for Quality, Service and Cleanliness.
-Utilizes labor effectively to meet budgets while ensuring high quality.
- Rostering and managing wage expenses for floor staff
-Continuously improves the skills, knowledge and morale of all employees. He or she treats the employees with dignity and respect; creates an environment where the entire team does the same.
-Effectively utilizes all training programs from new employee orientation up to and including management training classes.
-Evaluates each employee’s performance based on clearly communicated standards and expectations. The RM holds the employees accountable for performance. The RM makes tough decisions regarding all performance related issues in the restaurant; confronts poor performance.
-Maximise financial performance and profit.
-Identifies and develops local restaurant marketing strategies to maximise sales.
-Ensures business and personnel practices are within the law and consistent with policies and procedures. -Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management.
-Enforces all labor laws (federal, state and local).
-Follows procedures to maintain the safety and security of all employees, customers and company assets (building, cash, equipment, supplies).
-Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our customers and employees
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Fine Dining & Function service experience
Experience managing a operation and administration and developing staff
Experience managing food costs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Committed to delivering a high level of customer service
Ability to work under pressure
Advance food hygiene qualification
Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
Skills Required:
At least 3 years of relevant work experience Passion for Italian food
Knowledge of current food trends
