L2 Support Engineer | Western Sydney | Permanent Position Your new company
An exciting new opportunity is available for an L2 Support Engineer at a Market Leading Managed Service Provider. This is a permanent position, located near Parramatta and offers a modern onsite working environment and excellent opportunities for career development.
Your new role
As a key member of the support team, you will provide Level 2 technical expertise. Your role will involve managing complex and critical issues, requiring a deep understanding of systems, infrastructure, and advanced troubleshooting techniques. Additionally, you will serve as the escalation point for Level 1 Helpdesk Technicians.
What you'll need to succeed
Provide Level 2 technical support and expertise.
Manage and resolve complex and critical issues.
Experience with Microsoft 365, including Office 365, Teams, SharePoint, and Exchange.
Proficient in Active Directory management and troubleshooting.
Apply basic networking principles; CCNA certification is a plus.
Serve as an escalation point for Level 1 Helpdesk Technicians.
Prior experience in a Managed Service Provider (MSP) environment is highly desirable.
Utilise advanced troubleshooting techniques to diagnose and resolve technical problems What you'll get in return
Free parking
Opportunities for career growth and advancement
Supportive and inclusive work culture
Training and development programs
Collaborative and team-oriented environment
Recognition and rewards for outstanding performance
Modern and well-equipped office facilities
Diverse and challenging projects
Opportunities to work on cutting-edge technologies
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
An exciting new opportunity is available for an L2 Support Engineer at a Market Leading Managed Service Provider. This is a permanent position, located near Parramatta and offers a modern onsite working environment and excellent opportunities for career development.
Your new role
As a key member of the support team, you will provide Level 2 technical expertise. Your role will involve managing complex and critical issues, requiring a deep understanding of systems, infrastructure, and advanced troubleshooting techniques. Additionally, you will serve as the escalation point for Level 1 Helpdesk Technicians.
What you'll need to succeed
Provide Level 2 technical support and expertise.
Manage and resolve complex and critical issues.
Experience with Microsoft 365, including Office 365, Teams, SharePoint, and Exchange.
Proficient in Active Directory management and troubleshooting.
Apply basic networking principles; CCNA certification is a plus.
Serve as an escalation point for Level 1 Helpdesk Technicians.
Prior experience in a Managed Service Provider (MSP) environment is highly desirable.
Utilise advanced troubleshooting techniques to diagnose and resolve technical problems What you'll get in return
Free parking
Opportunities for career growth and advancement
Supportive and inclusive work culture
Training and development programs
Collaborative and team-oriented environment
Recognition and rewards for outstanding performance
Modern and well-equipped office facilities
Diverse and challenging projects
Opportunities to work on cutting-edge technologies
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
