Jumpstart Security removes the complexity of cybersecurity for small businesses, so business owners can focus on running their business.
Serve as the primary point of contact for the entire Jumpstart Security customer base for assistance with scheduling, security assessments, and outreach.
Handle customer cases via email, phone, and live chat in compliance with SLA?s without sacrificing customer satisfaction.
Effectively answer questions and requests ranging from jobs and applications to billing and general inquiries.
Proactive outreach to Jumpstart Security professionals to complete onboarding and establish a rapport.
Research and complete cybersecurity assessment reports for Jumpstart Security customers.
Address queries and troubleshoot customer challenges on the platform.
Bridge communication between internal departments and the Jumpstart Security customer base.
Provide internal feedback and suggestions for process and product improvements.
Minimum 1 year experience in a customer support role or in a call
... Click here to view more detail / apply for Cybersecurity Analyst
Serve as the primary point of contact for the entire Jumpstart Security customer base for assistance with scheduling, security assessments, and outreach.
Handle customer cases via email, phone, and live chat in compliance with SLA?s without sacrificing customer satisfaction.
Effectively answer questions and requests ranging from jobs and applications to billing and general inquiries.
Proactive outreach to Jumpstart Security professionals to complete onboarding and establish a rapport.
Research and complete cybersecurity assessment reports for Jumpstart Security customers.
Address queries and troubleshoot customer challenges on the platform.
Bridge communication between internal departments and the Jumpstart Security customer base.
Provide internal feedback and suggestions for process and product improvements.
Minimum 1 year experience in a customer support role or in a call
... Click here to view more detail / apply for Cybersecurity Analyst
