ServiceNow is currently seeking an experienced Senior Program Manager to scale, manage, and innovate on our Authorised Training Partner (ATPs) programs across the Asia-Pacific region. The ATP program comprises multiple sub-programs that are vital to the success and scale of our training sales and delivery organizations. Your role is critical in ensuring that ServiceNow Training and Certification is available to consumers, customers, and partners across the region through these authorised training channels.
What you get to do in this role:
- Proactively recruit, screen, and onboard new ATPs in strategic markets, aligned to global ATP program management and regional sales, delivery, and operations team requirements.
- Set, communicate, and track clear goals for existing ATPs through consistent and effective engagement, including quarterly business reviews and ongoing sales enablement that establishes ServiceNow as a top partner for preferred ATPs.
- Collaborate with ServiceNow’s marketing and cross-functional teams to create sales enablement content and co-selling collateral for ATPs.
- Work with the regional training Sales manager to build an accurate and predictable go-to-market model for each ATP.
- Align closely with ServiceNow sellers to develop a mutual success plan for leveraging ATPs to achieve regional sales targets.
- Provide strategic guidance on partner program design and development to evolve the ATP program in alignment with global training go-to-market strategy.
- Program maturity: Establish rigorous, automated, and scalable processes that support the ATP engagement strategy and measurement of business outcomes.
- Co-own the internal training sales enablement strategy, including consolidating and communicating training updates and information to training sellers and consultants.
- Travel up to 20% (worldwide) per year.
