Endress+Hauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. With our support, customers optimise their processes with regard to economic efficiency, safety and environmental protection.
We have an exciting opportunity available for a Field Service Engineering Technician for our West Australian team. You will ultimately be responsible for traveling to customer sites to assist with commissioning, maintenance, repair, diagnosis and update of Endress+Hauser instrumentation equipment.
The objective is to minimise customer downtime and increase customer satisfaction of Endress+Hauser instrumentation, electrical equipment and services in an efficient, safe, quality and cost-effective manner.
Role + Responsibilities:
Professional preparation for service visits
Provide installation, commissioning and troubleshooting service on instrumentation equipment to meet safety requirements
Root cause problem analysis and resolution on site
Carry out JSEA prior to commencement of any job
Prepare electrical installations and circuitry as well as test, calibrate, and repair electrical instrumentation and estimate costs
Preparation for any calibration activity and identify and utilise appropriate calibration systems and procedures
Identify out-of-tolerance conditions and measurement errors and perform corrective actions to address identified measurement problems
Collect, compile, measure, summarise and record data gathered during calibrations; prepare calibration reports and certificates
Recommend standards and methods to be used in calibration applications
Maintain calibration tools and electrical equipment in good working condition
Provide training to customer maintenance team as required
Assist in increasing service sales to new and existing customers
Skills + Experience:
Knowledge and a high level of competence in all aspects of industrial electronic instrumentation, with an in-depth knowledge of the extensive range of Endress+Hauser instruments in particular
Technical qualification in instrumentation with 3 years field experience
Knowledge of Work, Health and Safety safe practices
A good understanding of industrial plant, electronic equipment and machinery and the processes monitored and controlled by process instrumentation is essential
Highly skilled practical hands-on ability is essential as Australia-wide site service and workshop repair work is often required
Experience in commissioning of industrial plants
Excellent interpersonal and telephone skills and the ability to deal effectively with customer complaints, technical queries, and provide general telephonic assistance
Good supervisory skills are required as the position involves supervision of service support work carried out on-site by sales engineers, repair work carried out by the workshop technicians and sub-contractors
Sound knowledge and experience using Microsoft applications
Technical qualification in mechanical, electrical engineering or instrumentation disciplines
Driver's license is essential
Benefits + Perks:
Competitive salary
Achievable bonus payments
Company vehicle
Paid Parental Leave
Employee Assistance Program
Reward + Recognition program
Health + Wellness Program + Wellness Day
We have an exciting opportunity available for a Field Service Engineering Technician for our West Australian team. You will ultimately be responsible for traveling to customer sites to assist with commissioning, maintenance, repair, diagnosis and update of Endress+Hauser instrumentation equipment.
The objective is to minimise customer downtime and increase customer satisfaction of Endress+Hauser instrumentation, electrical equipment and services in an efficient, safe, quality and cost-effective manner.
Role + Responsibilities:
Professional preparation for service visits
Provide installation, commissioning and troubleshooting service on instrumentation equipment to meet safety requirements
Root cause problem analysis and resolution on site
Carry out JSEA prior to commencement of any job
Prepare electrical installations and circuitry as well as test, calibrate, and repair electrical instrumentation and estimate costs
Preparation for any calibration activity and identify and utilise appropriate calibration systems and procedures
Identify out-of-tolerance conditions and measurement errors and perform corrective actions to address identified measurement problems
Collect, compile, measure, summarise and record data gathered during calibrations; prepare calibration reports and certificates
Recommend standards and methods to be used in calibration applications
Maintain calibration tools and electrical equipment in good working condition
Provide training to customer maintenance team as required
Assist in increasing service sales to new and existing customers
Skills + Experience:
Knowledge and a high level of competence in all aspects of industrial electronic instrumentation, with an in-depth knowledge of the extensive range of Endress+Hauser instruments in particular
Technical qualification in instrumentation with 3 years field experience
Knowledge of Work, Health and Safety safe practices
A good understanding of industrial plant, electronic equipment and machinery and the processes monitored and controlled by process instrumentation is essential
Highly skilled practical hands-on ability is essential as Australia-wide site service and workshop repair work is often required
Experience in commissioning of industrial plants
Excellent interpersonal and telephone skills and the ability to deal effectively with customer complaints, technical queries, and provide general telephonic assistance
Good supervisory skills are required as the position involves supervision of service support work carried out on-site by sales engineers, repair work carried out by the workshop technicians and sub-contractors
Sound knowledge and experience using Microsoft applications
Technical qualification in mechanical, electrical engineering or instrumentation disciplines
Driver's license is essential
Benefits + Perks:
Competitive salary
Achievable bonus payments
Company vehicle
Paid Parental Leave
Employee Assistance Program
Reward + Recognition program
Health + Wellness Program + Wellness Day
