(Insurance) Receiving, assessing, investigating and responding to all escalated internal complaints
#S-DNI #LI-DNI
In this role, you'll blend strategic thinking with empathetic communication, ensuring that both business objectives and customer needs are met with precision. Your mission, should you choose to accept it: deliver exceptional, impartial, and compassionate dispute resolutions while guiding internal stakeholders with your expertise. This is a full-time, permanent role with the option to be based in our vibrant Toowong or North Lakes office. **What You'll Be Doing** - Dive into level 2 IDR complaints, crafting responses that reflect our business values and customer-centric approach. - Priorities complaints where customer vulnerability has been identified and tailor support where needed. - Negotiate solutions that satisfy both the customer and the business, turning challenges into opportunities. - Maintain meticulous records of all customer disputes, ensuring data integrity and accuracy. - Use your judgment and discretion ... Click here to view more detail / apply for Case Manager (95055)
#S-DNI #LI-DNI
In this role, you'll blend strategic thinking with empathetic communication, ensuring that both business objectives and customer needs are met with precision. Your mission, should you choose to accept it: deliver exceptional, impartial, and compassionate dispute resolutions while guiding internal stakeholders with your expertise. This is a full-time, permanent role with the option to be based in our vibrant Toowong or North Lakes office. **What You'll Be Doing** - Dive into level 2 IDR complaints, crafting responses that reflect our business values and customer-centric approach. - Priorities complaints where customer vulnerability has been identified and tailor support where needed. - Negotiate solutions that satisfy both the customer and the business, turning challenges into opportunities. - Maintain meticulous records of all customer disputes, ensuring data integrity and accuracy. - Use your judgment and discretion ... Click here to view more detail / apply for Case Manager (95055)
