Customer Service Officer

Fantastic customer service opportunity supporting a market leader 
Overview:  Our client excels in transforming everyday products into essentials of excellence, setting the standard in the industry with their innovative solutions.
Role Responsibilities:


Oversee the entire order process, from entry to tracking.
Coordinate with departments to ensure timely delivery and resolve issues.
Monitor inventory and manage shipments with warehouse and logistics teams.
Provide excellent customer service, addressing inquiries and resolving problems.
Supply paperwork for timely and complete order dispatch.
Optimise freight costs and meet customer expectations with transport teams.
Maintain and use internal systems for efficient data entry and communication.
Track KPIs and drive improvements.
Facilitate communication between departments and keep the sales team updated on feedback and trends
 
Skills and Experience:


Demonstrated experience in customer service roles, preferably within a similar environment.
Ability to
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