Responsibilities:
- Provide after sales service support for key customers related residential PV and ESS systems through telephone and email to achieve good customer satisfaction
- Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
- Support line manager to oversee residential PV and ESS systems support operations and handle escalation enquiries raised
- Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs
- Perform basic O&M by monitoring systems remotely and basic warranty work
- Conduct products testing fault diagnosis and repairs at workshop
- Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high quality solutions to customers’ issues
- Continuously develop knowledge of all relevant products and services
- Communicate with the management, sales team and customers to support the business development
Job Requirement:
- Electrical Engineering, Renewable Engineering and or similar background
- Excellent communications skills (Written and Verbal) in English
- Excellent and professional telephone customer service skills
- Attention to detail and able to understand the big picture
- Strong problem-solving and analytical skills
- Strong organisation and time management skills handling multiple tasks at once
Perks & Benefits
- Allowance (travel stipends, transportation, etc.)
- Casual dress code
- Free snacks / Happy hours
- Regular team activities
- Medical insurance
- Personal leave
- Open culture
- Personal development opportunities
Job Location
19-01, The MET Corporate Towers, 20 Jalan Dutamas 2, Kompleks Kerajaan, 50480, Kuala Lumpur
Click to view the location on Google maps
