One of our clients, Melbourne Speech pathologist Pty Ltd, based in Hoppers Crossing, VIC, needs an experienced candidate for the Customer Service Manager role. This is a full-time position for the right applicant.
Duties -
• Supervising and leading a team of customer service staff, ensuring they are adequately trained, motivated, and equipped to handle customer inquiries and concerns.
• Building and maintaining positive relationships with customers by ensuring timely and effective resolution of issues and inquiries, as well as gathering feedback to improve service quality.
• Developing and implementing customer service policies and procedures in line with company objectives and Australian consumer protection laws.
• Monitoring and evaluating customer service interactions to ensure quality standards are met and identifying areas for improvement.
• Setting performance targets for the customer service team and conducting regular evaluations to assess individual and team performance.
• Handling escalated customer complaints and resolving disputes in a fair and satisfactory manner, while adhering to company policies.
• Providing ongoing training and development opportunities for customer service staff to enhance their skills and knowledge, including customer service techniques, product knowledge, and communication skills.
• Analyzing customer service data to identify trends, patterns, and areas for improvement and preparing reports for management review.
• Collaborating with other departments, and operations to ensure a seamless customer experience across all touchpoints.
• Ensuring compliance with relevant regulations.
• Leveraging technology solutions.
Skills and Experience Requirements:
• AQF Diploma or Advance Diploma certificate in business related field.
• Experience of 2-3 years in a related position.
• You must have full working rights in Australia.
Salary - $74,000 plus super
Only eligible and shortlisted applicants will be contacted.
Duties -
• Supervising and leading a team of customer service staff, ensuring they are adequately trained, motivated, and equipped to handle customer inquiries and concerns.
• Building and maintaining positive relationships with customers by ensuring timely and effective resolution of issues and inquiries, as well as gathering feedback to improve service quality.
• Developing and implementing customer service policies and procedures in line with company objectives and Australian consumer protection laws.
• Monitoring and evaluating customer service interactions to ensure quality standards are met and identifying areas for improvement.
• Setting performance targets for the customer service team and conducting regular evaluations to assess individual and team performance.
• Handling escalated customer complaints and resolving disputes in a fair and satisfactory manner, while adhering to company policies.
• Providing ongoing training and development opportunities for customer service staff to enhance their skills and knowledge, including customer service techniques, product knowledge, and communication skills.
• Analyzing customer service data to identify trends, patterns, and areas for improvement and preparing reports for management review.
• Collaborating with other departments, and operations to ensure a seamless customer experience across all touchpoints.
• Ensuring compliance with relevant regulations.
• Leveraging technology solutions.
Skills and Experience Requirements:
• AQF Diploma or Advance Diploma certificate in business related field.
• Experience of 2-3 years in a related position.
• You must have full working rights in Australia.
Salary - $74,000 plus super
Only eligible and shortlisted applicants will be contacted.
