The Financial Assistance Consultant, reporting to the Team Manager Financial Hardship & Dispute Resolution is responsible for providing personalised and timely support and help to Angle Customers in moments that matter.
This means connecting with customer providing personalized service, building trust by being open and honest, listening and understanding their situation.
You will develop abilities in having deep customer relationships, quality conversations and being able to connect across the Angle value chain to find solutions for Customers.
Core responsibilities
Evaluate, analyse, and decide on applications for financial hardship assistance, including reviewing all accompanying documentation.
Assess the client's situation comprehensively and articulate suitable financial remedies
Engage in discussions with clients or their representatives on complex and sensitive issues, negotiating personalised financial arrangements via telephone, email and letter
Address client inquiries and formally confirm financial hardship assistance resolutions in written correspondence.
Maintain accurate
... Click here to view more detail / apply for Financial Assistance Consultant
This means connecting with customer providing personalized service, building trust by being open and honest, listening and understanding their situation.
You will develop abilities in having deep customer relationships, quality conversations and being able to connect across the Angle value chain to find solutions for Customers.
Core responsibilities
Evaluate, analyse, and decide on applications for financial hardship assistance, including reviewing all accompanying documentation.
Assess the client's situation comprehensively and articulate suitable financial remedies
Engage in discussions with clients or their representatives on complex and sensitive issues, negotiating personalised financial arrangements via telephone, email and letter
Address client inquiries and formally confirm financial hardship assistance resolutions in written correspondence.
Maintain accurate
... Click here to view more detail / apply for Financial Assistance Consultant
