Operations Support Officer

About the role  

This opening is for an Operations Administration Officer to join our team in Townsville
Provide timely, accurate and thorough information in response to customer queries and escalations through inbound and outbound customer contact.
Complete daily data entry and administration duties and requirements
Work with spreadsheets and generate reports where required
Be willing to dedicate your time to diagnosing freight issues in real time by inspecting and investigating freight throughout the Depot and speaking with numerous staff members on the floor
Dedicate appropriate amounts of time daily towards office administration as well as inspecting and investigating customer queries on the floor and throughout the Depot
Have a pro-active and strategic mindset to Customer Service by utilising multiple avenues towards problem solving which include liaising with staff, using technology and systems to ascertain appropriate solutions
Be proactive in repacking
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