We have a full-time opportunity for an energetic Service Desk Officer to join us in an IT Support role, based at our head office in Darra. You will be part of the IT Operations team that is the first point of contact and face (or voice) for IT in our business.
We are looking for a team player who is customer service focused, possesses an excellent phone manner, displays attention to detail, a keen sense of initiative and a pro-active, assertive attitude.
Your time will be spent helping employees with IT requests via phone, email and in-person as well as administrative tasks. This role is responsible for the creation, assigning and resolution of incidents and service request in accordance with work instructions, service levels and priorities. Your skills will centre around Microsoft
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