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Jobs in Australia   »   Jobs in Mascot   »   Customer Service Job   »   Customer Service & Logistics
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Customer Service & Logistics

Sophie Kelly

Sophie Kelly company logo
Sales & Logistics Coordinator $80k - 90k + Super + 10% discretionary bonus Mascot 2020 Full-time Permanent Hybrid - In-office & WFH
Cox Purtell is working exclusively with a global pharmaceutical company. Our client are one of the leading providers of medical aesthetic products/devices - unique not only in their product portfolio but also in their passion for building close relationships with healthcare professionals, and this is an exciting opportunity to work within their Australian division, headquartered in Mascot, Sydney.
This is a brilliant opportunity for an experienced sales admin/logistics professional with excellent communication/customer service skills, to progress their career in a collaborative and supportive team within a growing global business.
You'll be an integral member of the sales team - responsible for supporting the full sales cycle - from customer account set up, to order processing and submission, deliveries, and solving any inquiries/issues relating to customer accounts.
Key responsibilities include:

Interact with external customers, to provide and process information in response to inquiries, concerns, and requests in relation to customer orders and accounts.
Serving customers by processing orders and resolving any order or account issues.
Supporting with set-up of customer accounts, accounts receivables, deliveries, and returns.
Update various reports including account opening status, sales report, open orders, delivery status, inventory levels etc.
Processing new customer accounts and applications in SAP.
Processing all orders in SAP and liaise with distributor to ensure timely delivery of goods.
Monitoring stock levels and regional ordering of stock.
Maintains customer and material database in SAP.

Skills/experience required:

Minimum 2 - 5 years experience in a sales admin/logistics coordinator role.
FMCG/Consumer Goods background is preferred.
Highly skilled in customer service/account management.
Excellent verbal and written communication skills.
Must have extensive experience of using SAP and Microsoft Excel.
Ability to multi-task, prioritise, and manage time effectively.

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