Your new company A growing National Managed Service Provider requires a Level 2 Support Engineer to join its East Coast team for a permanent role commencing ASAP, based in Melbourne. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible work arrangements. Your new role In this exciting new role, you will be:
Providing 2nd level remote and onsite support for clients.
Supporting a broad range of clients to resolve high level IT issues escalated within the Service Desk.
Performing technical support of servers, network and hardware.
Assisting with the delivery of infrastructure projects.
Delivering a high level of customer service and communication.
Handling escalations, whilst mentoring and training Level 1 Support Engineers.
What you'll need to succeed To be successful in your application, you will need:
Demonstrated experience in providing level 2 IT support.
Strong knowledge of Windows Server, Active Directory, VMware / Hyper-V, Office 365, Exchange, SharePoint, Azure, VoIP (3CX preferred) and Network troubleshooting.
Highly developed troubleshooting and problem-solving skills.
Experience with Autotask or ConnectWise is highly advantageous.
A tertiary education in Information Technology as well as Microsoft, Fortinet, Cisco, 3CX and VMware certifications are beneficial.
Proven experience working for a Managed Service Provider or Consultancy.
Current driver's license and access to a car.
What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working in a role that enables 3 days work from home per week. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! What you need to do now If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to [email protected]. Please click here to apply.
Providing 2nd level remote and onsite support for clients.
Supporting a broad range of clients to resolve high level IT issues escalated within the Service Desk.
Performing technical support of servers, network and hardware.
Assisting with the delivery of infrastructure projects.
Delivering a high level of customer service and communication.
Handling escalations, whilst mentoring and training Level 1 Support Engineers.
What you'll need to succeed To be successful in your application, you will need:
Demonstrated experience in providing level 2 IT support.
Strong knowledge of Windows Server, Active Directory, VMware / Hyper-V, Office 365, Exchange, SharePoint, Azure, VoIP (3CX preferred) and Network troubleshooting.
Highly developed troubleshooting and problem-solving skills.
Experience with Autotask or ConnectWise is highly advantageous.
A tertiary education in Information Technology as well as Microsoft, Fortinet, Cisco, 3CX and VMware certifications are beneficial.
Proven experience working for a Managed Service Provider or Consultancy.
Current driver's license and access to a car.
What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working in a role that enables 3 days work from home per week. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! What you need to do now If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to [email protected]. Please click here to apply.
