About the role
The Guest Experience Officer plays a pivotal role in delivering an exceptional experience for all visitors to the Head Office. This involves providing outstanding hospitality, managing reception duties, maintaining a professional front-of-house environment, coordinating internal events catering, and overseeing stock and supplies. As the first point of contact for visitors, this role is crucial in ensuring a positive, on-brand experience aligned with our clients values and culture.
The work schedule is Monday to Friday, from 8:30 am to 5:00 pm, with a one-hour lunch break. There is typically people in the office at any one time and at capacity there would be around 80 employees. Please be aware that the role involves being on your feet for a significant portion of the day.
Key Responsibilities
Deliver exceptional customer service to all visitors.
Greet, assist, and manage check-in using the iPad system.
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