Job Description
Responsibilities: Administration Support:
Manage customer orders using Oracle (POs, receipting, invoicing).
Update order status and explore alternatives as needed.
Coordinate with ports, customers, transport, and factories for fulfillment.
Handle sales calls, faxes, and emails professionally.
Resolve customer inquiries and follow up until resolved.
Oversee credit requests and coordinate with suppliers and Finance.
Prepare Dealer quotations and manage correspondence.
Support sales administrators during peak times or absences.
Collaborate with sales managers on stock levels and deliveries.
Ensure database accuracy and update product catalogues.
Support promotional activities and office operations.
Coordinate with ports, customs, and regulatory bodies.
Work with offshore support to streamline local activities.
Warranty Support:
Process warranty calls, faxes, and emails professionally.
Resolve customer queries and manage warranty documentation.
Ensure accurate recording of warranty
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