The Receptionist is responsible for the smooth running of the reception area, providing high quality customer service to external and internal customers. This role is also responsible for providing a range of professional, courteous, high quality front office telephony, reception and administration services. The receptionist role supports the Client Services Officers team with administration and other tasks required.
- Manage the telephone switchboard and respond to any incoming calls enquiries to the office, and where necessary forward to the appropriate team member for resolution.
- Greet, welcome and check in visitors to the office (inclusive of Next Health staff, specialist consultants, patients, other external visitors).
- Book assessments and appointments in, provide and ensure completion of prescribed paperwork prior to the scheduled consultation; communicate relevant information to ensure the comfort of visitors as necessary.
- Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments:
- Notify consultants of any last-minute changes to the appointment schedule.
- Liaise with other team members, customers, clients and external agencies to ensure the timely compilation and provision of assessment information, records, diagnostic material and any other required reference documentation, to enable the assigned consultant to complete the required medical evaluation.
- Undertake accurate maintenance and filing of files and records, in accordance with designated Next Health standards.
- Undertake the receipt, sorting, distribution and dispatch of mail and coordinate courier deliveries as necessary.
- Process billable cancellations.
- Chaperone as required.
- Provide support to consultants eg retrieving radiology, photocopying etc as required.
- Confirm appointment attendances, both locally and regionally.
- Manage the effective day-to-day operation and professional appearance of the reception and patient waiting areas; and carry out the set-up, preparation and cleanliness of the reception, waiting room and consulting rooms.
