Reporting to Account Director, you will create impact within our Client Management Capability . Overseeing the growth of existing client accounts, implementation of policies and workflows that align with the best interests of the client and agency alike. You'll ensure client satisfaction and the success and longevity of the relationship with your accounts. You'll be influential member of the team and will contribute to the strategic development of the business and deliver new revenue opportunities from your clients.
Your primary responsibilities will include:
- Build relationships with clients and key account stakeholders
- Take ownership of specific areas within our client portfolio, and act as the primary connection between Jellyfish and the client
- Create and maintain accurate documentation, including client reports, scopes, briefs and presentations
- Work with our teams to serve clients, contributing to the retention and growth of the accounts
- Align with client business objective and guide clients on their digital maturity and growth
- Stay on top of industry updates and understand priorities for your clients based on their verticals and current marketing activities
