Located in the Hunter Valley, Oaks Cypress Lakes Resort are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team on a 6 month contract. The moment a guest steps into our hotel, you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.
Responsibilities include:
- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards
- Meeting guests and customers when they arrive and ensure they are settled in their rooms
- Maintaining professional, open and honest communication to assist guests and make accurate bookings
- Guide & lead the frond office team in providing outstanding guest welcoming and experiences
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Complete daily administration duties
- Resolve & respond to guest complaints in a timely and professional manner
- Maintain accurate guest accounts and assist with daily reporting
- Effectively manage team roster to meet budgets
- Support Hotel Manager with recruitment
