Fibre Operation Support (Order Management)
Responsibilities:
- Manage incoming fire applications and engage customer via messaging and calls to address their enquiries on fibre product.
- Secure customer appointment & liase with partners closely to secure appointments
- Explain & set expectations on product & terms and conditions on fibre installation.
- Willing to explore & adapt new ways to manage customer experience
- Propose ideas to ensure enhanced service delivery, minimizing customer complaints.
- Manage relationship with external service providers to coordinate service & meet SLAs.
Requirements:
- Minimum 2-3 years in operations / customer service
- Familiar with key processes handling Fibre application and processing life cycle in the wholesale fibre eco system
- Experience in managing customer situations with ability to engage directly with customer when required.
Fresh degree/diploma are welcome, candidate with experience will be added advantages.
Basic- RM2500
Incentive- based on kpi achievement (can reach 1k and above subject to performance)
Shift allowance + transport allowance.
Entitle for OT.
Shift work: 8 30am 5.30am OR 11am 8pm (No midnight shift)
Perks & Benefits
- Employee equity
- Commission and bonus
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
Job Location
6, Persiaran Barat, Seksyen 52 Petaling Jaya, 46200 Petaling Jaya, Selangor
Click to view the location on Google maps
