Group Account Director

Group Account Director 

Job Summary: 

The Group Account Director for the Client Servicing Team is a senior leadership role responsible for overseeing multiple client accounts and leading a team of account directors and managers. You will be the strategic driver of client relationships, ensuring the delivery of exceptional service and innovative solutions. This role requires a blend of strategic vision, team leadership, and business acumen to drive growth and achieve outstanding results for our clients. 

Key Responsibilities: 

1. Client Relationship Management: 

• Act as the primary senior contact for key clients, developing and nurturing long-term relationships. 
• Understand clients’ business objectives and provide strategic insights to help achieve them. 
• Ensure client satisfaction by delivering high-quality service and addressing any concerns promptly. 

1. Strategic Leadership: 

• Lead the development and execution of comprehensive marketing strategies and campaigns across multiple accounts. 
• Collaborate with internal teams to ensure seamless execution and delivery of client projects. 
• Monitor campaign performance, analyze results, and provide strategic recommendations for improvement. 
• Present campaign outcomes and strategic insights to clients, highlighting ROI and success metrics. 

1. Team Leadership and Development: 

• Oversee a team of account directors and managers, providing mentorship and guidance. 
• Foster a collaborative, high-performing team environment focused on achieving client goals. 
• Conduct regular performance reviews, offering constructive feedback and identifying development opportunities. 
• Recruit, train, and retain top talent within the client servicing team. 

1. Financial Management: 

• Develop and manage account budgets, ensuring financial targets and profitability are met. 
• Oversee project expenses and control costs effectively. 
• Ensure accurate and timely billing and invoicing processes. 

1. New Business Development: 

• Identify opportunities for account growth and new business within existing client relationships. 
• Lead new business pitches and proposal development, showcasing the agency’s capabilities and expertise. 
• Stay informed on industry trends and competitive landscape to drive innovation and maintain a competitive edge. 

1. Cross-Functional Collaboration: 

• Work closely with creative, digital, production, and other teams to deliver integrated marketing solutions. 
• Ensure clear communication and alignment between all stakeholders, both internal and external. 
• Advocate for client needs within the agency, ensuring their objectives are consistently met. 

Qualifications: 

• Minimum of 10-12 years of experience in account management or client servicing, with a significant portion in a senior leadership role. 
• Proven track record of managing multiple high-profile client accounts and delivering successful marketing campaigns. 
• Strong strategic thinking and problem-solving skills. 
• Excellent communication, presentation, and negotiation abilities. 
• Demonstrated leadership experience with the ability to inspire and manage a team. 
• Financial acumen with experience in budgeting, financial management, and driving profitability. 
• Ability to thrive in a fast-paced, dynamic environment. 

Personal Attributes: 

• Highly organized with a strong attention to detail. 
• Proactive and results-oriented. 
• Creative thinker with the ability to develop innovative solutions. 
• Strong interpersonal skills and the ability to build rapport with clients and colleagues. 
• Resilient and adaptable to changing client needs and market conditions. 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Medical insurance
• Open culture
• Personal development opportunities