To provide administrative support to our team of consultants and quality assurance officers to process dictation, type and finalise medicolegal reports, formulate WorkCover forms, maintain files, ensure consultation notes are uploaded to our system, and other general administrative tasks.
To ensure the accuracy and quality of reports produced by Next Health consultants in a timely manner.
To deliver a range of high quality, customer-focused business administration support and duties for the provision of independent medical assessment and advice to Next Health team members, consultants, customers, clients and visitors.
- Establish and maintain effective and robust relationships with all Next Health consultants, team members and customers to ensure the delivery of excellence in quality and service.
- Download dictation from consultant dictaphones and process files and paperwork after consultations.
- Upload dictation for typing, adhering to turnaround times and consultant preferences.
- Type medicolegal reports using transcription software.
- Finalise reports from electronic versions or paper drafts.
- Formulate WorkCover AMS forms to accompany reports.
- Process files from consultations and out-of-office doctors and uploading consultation notes.
- Support the General Manager, Operations Manager and Report Production and Quality Team Leader in the induction and training of new team members.
- Where required, escalate to the Report Production and Quality Team Leader of customer and consultant matters that require intervention.
- Establish and maintain effective and robust relationships with all medical consultants, customers and team members to ensure the delivery of excellence in quality and service.
- Provide training and development support to new and existing team members and to consultants when required.
- Actively identify opportunities for continuous improvement.
- Maintain a customer focus at all times and a commitment to deliver service excellence.
- Function as an effective, positive team member.
- Maintain active knowledge of work health and safety practices and procedures.
- Adhere to all policy and procedures.
- Carry out other reasonable duties as required.
- Undertake project work as determined by the business.
