Our Client: Our clients are trusted global experts in maintaining the reliability and integrity of the insurance process with their partnered company. Across borders, cultures, and languages, our client is proud to be able to provide reliable care and assistance services to all types of individuals.
Permanent position available
Full time hours Monday - Friday
$95,000 + Superannuation
10% yearly bonus
Appealing location with convenient access to public transport, wide selection of shops, cafes, restaurants within walking distance
Team engagement days
Employees have access to various benefits including salary packaging services, discounts at restaurants and shops, and wellness resources
10 days of in depth training (all on-site)
50% hybrid role after training
Laptop, headset and monitor allocated for WFH set up.
Great workplace culture and excellent development/ career opportunities
Your role: As a complaints specialist, you will be responsible for the lodgement, recording, management and resolution of disputes in line with all applicable regulations. You will also be trained to provide guidance in relation to purchased policies.
Key Deliverables:
Conduct assessment within authority limits.
For cases outside authority limits, prepare assessments and recommendations for the Complaints Committee.
Manage cases and communicate with external stakeholders as required.
Liaise with external legal counsel and external experts as required.
Maintain, monitor and report Complaints via the Complaints Register.
Utilise corporate tools and maintain them through all case updates.
Prepare monthly feedback summaries to the relevant business areas of improvements or weaknesses identified through the complaints process.
Prepare monthly reports and analysis in relation to complaints.
Ensure all policies and procedures relating to complaints are followed and documented.
Design and deliver training as required.
Manage, train and guide the other members of the complaints team.
Role Requirements:
Experience of complaint/dispute resolution in the insurance space.
Experience assessing, mediating, and negotiating will be critical for the role.
Experience cases and liaising with external bodies.
Communication skills including written and verbal is essential for both internal and external activity.
Ability to work both independently and in a team environment.
Ability to manage time and set priorities autonomously.
Our recruitment process:
This process will include attending an interview with Randstad as well as an interview
with our trusted client. Successful candidates will require 2 X reference checks from recent
employers prior to commencement of employment . Applicants must have permanent working
rights in Australia and must be able to pass a criminal history check
Apply now or email your updated CV to @[email protected]
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.
Permanent position available
Full time hours Monday - Friday
$95,000 + Superannuation
10% yearly bonus
Appealing location with convenient access to public transport, wide selection of shops, cafes, restaurants within walking distance
Team engagement days
Employees have access to various benefits including salary packaging services, discounts at restaurants and shops, and wellness resources
10 days of in depth training (all on-site)
50% hybrid role after training
Laptop, headset and monitor allocated for WFH set up.
Great workplace culture and excellent development/ career opportunities
Your role: As a complaints specialist, you will be responsible for the lodgement, recording, management and resolution of disputes in line with all applicable regulations. You will also be trained to provide guidance in relation to purchased policies.
Key Deliverables:
Conduct assessment within authority limits.
For cases outside authority limits, prepare assessments and recommendations for the Complaints Committee.
Manage cases and communicate with external stakeholders as required.
Liaise with external legal counsel and external experts as required.
Maintain, monitor and report Complaints via the Complaints Register.
Utilise corporate tools and maintain them through all case updates.
Prepare monthly feedback summaries to the relevant business areas of improvements or weaknesses identified through the complaints process.
Prepare monthly reports and analysis in relation to complaints.
Ensure all policies and procedures relating to complaints are followed and documented.
Design and deliver training as required.
Manage, train and guide the other members of the complaints team.
Role Requirements:
Experience of complaint/dispute resolution in the insurance space.
Experience assessing, mediating, and negotiating will be critical for the role.
Experience cases and liaising with external bodies.
Communication skills including written and verbal is essential for both internal and external activity.
Ability to work both independently and in a team environment.
Ability to manage time and set priorities autonomously.
Our recruitment process:
This process will include attending an interview with Randstad as well as an interview
with our trusted client. Successful candidates will require 2 X reference checks from recent
employers prior to commencement of employment . Applicants must have permanent working
rights in Australia and must be able to pass a criminal history check
Apply now or email your updated CV to @[email protected]
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.
