The Client
This well-established brand is an International Freight Forwarder who provides end to end supply chain solutions to a wide variety of clients across different market segments and verticals. Constantly pushing the boundaries for providing service excellent and solutions their aim is to continue to be the market leader within the Australian Market.
The Role
Ideally sourcing a Customer Service Manager to lead, support, train, upskill, motivate, and manage this knowledgeable and experienced team.
Areas of responsibility:
Service Delivery
Participate in implementation / onboarding of new clients
Ensure your team proactively manage client POs in line with client SOP
Manage client escalations and resolution
Productivity and Profitability
Review client portfolio and ensure appropriate team resourcing and productivity
Identify & implement opportunities to improve productivity within the client portfolio
Identify & drive projects to
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