About the Role You will be working a help desk/support engineer role providing level 1/2 support. Providing support using top of the range technologies via access tools, telephone, and email. The role consists of full-time, in office work with multiple career growth opportunities. Role Duties:
Resolve IT support issues at both level 1 and 2
Remote troubleshooting of on site software and hardware
Utilise in house ticketing system
Deliver exceptional customer service
Communicate effectively in person and over the phone
Preferred Experience, Skills and Requirements:
Previous help desk experience
Prior use of Active Directory and Exchange
Exposure to Windows servers
Experience with: ServiceNow/Ticketing System VMware Office 365 Cloud systems
Adept customer service experience
Experience in an enterprise environment
Ability to collaborate effectively
Open to advice and different ways
... Click here to view more detail / apply for Level 1/2 Support Officer
