Job Title: EL1 Contact Centre Systems Tech Lead Duration: 12 months with possible extension Location: Canberra/Brisbane/Sydney/Hybrid
As a Contact Centre Tech lead you will be responsible for supporting and managing new and existing applications in cloud environments about our Contact Centres. One of the primary roles will be support of AWS issues, especially about AWS Connect. This will require investigating issues and lodge support requests where required whilst also managing stakeholders. You will be required to scope changes and promote change to production.
Duties * Troubleshooting technical issues in a cloud-based environment.* Provide support & maintenance for AWS.* Configuring systems and applications based on industry best practices and utilizing IaC tools (Terraform).* Work closely with the ICT Service Desk & Contact Centre on escalation of issues.* Examining current systems and making suggestions on efficiencies and improvement areas.* Reviews of Merge requests and promotion of merge requests
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