Let?s talk about this role ?
Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons!
You will be the voice of nib, representing our brand by providing excellence in customer service
It is a fast-paced inbound call centre, where you can tak e up to 60 calls a day
The environment is very structured , with set Key Performance Indicators ( KPI s )
You will p romote nib products and services and drive for first call resolution to queries
You will c reate meaningful member experiences , helping nib?s members get the best val ue out of their health insurance
You will b e part of a team that supports one another and celebrate s success
This
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