The Client:
BNT College, with CROCOS Code 04205K, is dedicated to shaping futures and empowering individuals through cutting-edge education programs. The college specializes in delivering the Certificate III in Individual Support, to VET courses equipping students with the skills and knowledge necessary to make a positive impact in the fields of healthcare, Technology and Management sector.
The Role:
The position for hire is a ICT Customer Support Officer and will be for a full time basis at $72,000 80,000 per annum, and will be based at their Bowen Hill office, Brisbane .
The Responsibilities:
Troubleshooting problems related to computer systems, networks, and software applications to identify and resolve issues efficiently.
Offering support and advice to clients on the deployment, management, and optimization of IT systems and infrastructure.
Determining and recommending appropriate software and hardware solutions to meet the specific needs of clients.
Addressing queries related to software and hardware problems, either through direct communication.
Tailoring existing software programs to better fit the unique requirements of clients or to enhance functionality.
Assisting in the installation and configuration of software applications, ensuring they are set up correctly for optimal use.
Advising clients on the best practices for using applications and equipment effectively and efficiently.
Setting up, configuring, and maintaining computer networks, ensuring reliable and secure connectivity.
If applicable, creating and managing websites, ensuring they are functional, user-friendly, and up-to-date.
Addressing issues with peripheral equipment like printers and modems, including maintenance and repair.
Employing professional support for IT Service Management, Orchestration, Business Intelligence, and Automation.
Engaging in the management of IT services to align with business objectives, improve service delivery, and enhance customer satisfaction.
Keeping accurate records of issues, resolutions, and customer interactions, and preparing reports as necessary.
Staying updated with the latest technologies and IT service management practices to provide the most current and effective solutions to clients.
The Requirements:
A bachelor’s degree in Computer Science, Information Technology, or a related field.
Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), or ITIL Foundation.
At least 4 years of proficiency in troubleshooting software and hardware issues.
At least 4 years of commercial experience and knowledge of computer systems, networks, and various operating systems.
Familiarity with IT service management software and tools.
Understanding of cloud computing services and infrastructure.
At least 4 years of prior experience in an IT support or help desk role in the education Industry.
At least 4 years of experience working with ITSM platforms.
Hands-on experience in installing, configuring, and maintaining IT hardware and software.
Excellent verbal and written communication skills.
Ability to explain technical concepts in a clear, non-technical manner.
Strong analytical and problem-solving skills.
Ability to diagnose and resolve technical issues efficiently.
Strong customer service skills and a patient, customer-focused attitude.
Experience in handling customer queries and complaints.
BNT College, with CROCOS Code 04205K, is dedicated to shaping futures and empowering individuals through cutting-edge education programs. The college specializes in delivering the Certificate III in Individual Support, to VET courses equipping students with the skills and knowledge necessary to make a positive impact in the fields of healthcare, Technology and Management sector.
The Role:
The position for hire is a ICT Customer Support Officer and will be for a full time basis at $72,000 80,000 per annum, and will be based at their Bowen Hill office, Brisbane .
The Responsibilities:
Troubleshooting problems related to computer systems, networks, and software applications to identify and resolve issues efficiently.
Offering support and advice to clients on the deployment, management, and optimization of IT systems and infrastructure.
Determining and recommending appropriate software and hardware solutions to meet the specific needs of clients.
Addressing queries related to software and hardware problems, either through direct communication.
Tailoring existing software programs to better fit the unique requirements of clients or to enhance functionality.
Assisting in the installation and configuration of software applications, ensuring they are set up correctly for optimal use.
Advising clients on the best practices for using applications and equipment effectively and efficiently.
Setting up, configuring, and maintaining computer networks, ensuring reliable and secure connectivity.
If applicable, creating and managing websites, ensuring they are functional, user-friendly, and up-to-date.
Addressing issues with peripheral equipment like printers and modems, including maintenance and repair.
Employing professional support for IT Service Management, Orchestration, Business Intelligence, and Automation.
Engaging in the management of IT services to align with business objectives, improve service delivery, and enhance customer satisfaction.
Keeping accurate records of issues, resolutions, and customer interactions, and preparing reports as necessary.
Staying updated with the latest technologies and IT service management practices to provide the most current and effective solutions to clients.
The Requirements:
A bachelor’s degree in Computer Science, Information Technology, or a related field.
Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), or ITIL Foundation.
At least 4 years of proficiency in troubleshooting software and hardware issues.
At least 4 years of commercial experience and knowledge of computer systems, networks, and various operating systems.
Familiarity with IT service management software and tools.
Understanding of cloud computing services and infrastructure.
At least 4 years of prior experience in an IT support or help desk role in the education Industry.
At least 4 years of experience working with ITSM platforms.
Hands-on experience in installing, configuring, and maintaining IT hardware and software.
Excellent verbal and written communication skills.
Ability to explain technical concepts in a clear, non-technical manner.
Strong analytical and problem-solving skills.
Ability to diagnose and resolve technical issues efficiently.
Strong customer service skills and a patient, customer-focused attitude.
Experience in handling customer queries and complaints.
